Privacy & Security

Shubho Win Privacy Policy — your data is safe with us

We believe your personal data belongs to you alone. Here, Shubho Win explains with complete transparency what data it collects, why it collects it, and how it keeps it safe.

Last updated: January 2026
Language: Bengali
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1 Introduction

Welcome to Shubho Win. This Privacy Policy explains what personal information we collect when you visit our website, create an account, or use our services, how we use that information, and how we protect your privacy.

Shubho Win believes your personal data is entirely your own. We use it solely to provide you with a better experience — for no other purpose. Our privacy policy is built in accordance with GDPR and international data protection standards.

By using this platform, you consent to this Privacy Policy. Please read it carefully — if you have any questions, contact us directly.

This policy https://shubhowin.betapplies to all services and sub-domains. Shubho Win is not responsible for the privacy policies of third-party websites.

2 What Information We Collect

Shubho Win collects two types of information from you — what you provide voluntarily and what is collected automatically while you use the platform.

a) Personally identifiable information (provided by you):

  • Full name & date of birth (for age verification)
  • Email address & mobile number
  • Permanent Address & District
  • National ID or passport number (for KYC verification)
  • Mobile banking number (Mobile Pay, Nagad, Rocket)
  • Profile picture (optional)

b) Automatically Collected Information:

  • IP address & device type
  • Browser information & operating system
  • Platform activity logs (login times, bet history)
  • Cookies & Session Data
  • Location data (approximate only, not precise GPS)

Please note: We never store your full bank card number or CVV. Payment details are processed directly through the payment gateway and never reach Shubho Win's servers.

3 How Information Is Collected

Shubho Win collects information through several methods. We are fully transparent about each one:

Collection Methods What Is Collected Reason
Registration Form Name, email, phone, date of birth Account Creation & Age Verification
KYC Form NID/Passport, Photo Identity Verification & Fraud Prevention
Payment Processing Mobile Banking Number Processing deposits & withdrawals
Cookies / Tracking Session data, click patterns Improving user experience
Support Contact Email messages, chat logs Troubleshooting & Service Improvement
Server Logs IP address, browser information Security & fraud detection

4 How We Use Your Information

Shubho Win uses your information only for specific, legitimate purposes. These are outlined in detail below:

  • Account Management: For account creation, login verification, and password resets.
  • Service delivery: To ensure seamless betting, gaming, deposit, and withdrawal services.
  • Age & Identity Verification: To verify users are 18+ and to prevent money laundering.
  • Customer Support: To address your complaints, questions, and support requests.
  • Fraud Prevention: To detect and prevent suspicious activity.
  • Personalized experience: To suggest games and offers tailored to your preferences.
  • Marketing: To send you promotional emails and SMS messages, with your consent.
  • Legal Obligation: To meet regulatory authority requirements.
  • Platform improvement: To analyze user behavior and improve service quality.

If you no longer wish to receive marketing emails or SMS, click the unsubscribe link at the bottom of any message "Unsubscribe" Click the link or contact support to opt out. Please note that essential account notifications cannot be disabled.

5 Data Sharing Policy

Shubho Win never sells your data. However, in certain circumstances, information may be shared with trusted third parties:

  • Payment Provider: Minimum necessary information is shared with mobile banking services including Mobile Pay, Nagad, and Rocket to process transactions.
  • KYC Verification Provider: With international identity verification agencies — solely for registration verification purposes.
  • Legal Authorities: In response to a court order or a legal request from the Government of Bangladesh.
  • Licensing Authority: To meet the regulatory requirements for maintaining our online gaming licence.
  • Technology Partner: Cloud hosting and cybersecurity providers — strictly under contractual confidentiality agreements.

Our with all third parties Data Processing Agreement (DPA) They are not permitted to use the information we provide for any other purpose of their own.

6 Cookies Policy

Shubho Win uses cookies on its website. Cookies are small text files stored in your browser that help enhance your experience.

Types of cookies we use:

  • Essential Cookies: To maintain login sessions and ensure security. These cannot be disabled.
  • Performance cookies: To understand which parts of the site are most used — fully anonymised.
  • Functionality Cookies: To remember your language preferences and settings.
  • Marketing Cookies: To show you relevant offers — you can turn this off at any time.

You can delete or block cookies at any time through your browser settings. Note that some features may become limited as a result.

7 Data Security Measures

Shubho Win uses industry-leading technology to protect your information. Our security infrastructure is continuously updated and tested.

  • 256-bit TLS/SSL Encryption: All data transfers are secured with banking-grade encryption.
  • Encrypted database: Stored data is protected with AES-256 encryption.
  • Two-Factor Authentication (2FA): An additional layer of security for your account.
  • Firewall & DDoS Protection: Servers are protected against external attacks.
  • Regular Security Audits: Regular audits conducted by third-party experts.
  • Restricted access policy: Only authorized personnel have access to specific data.
  • Data backup: Regular backups to secure, encrypted locations.

If you notice any unauthorized login or suspicious activity Change your password immediately and notify our support team at: support@shubhowin.bet

8 Your Rights

As a Shubho Win user, you have clear rights over your own data. We are committed to respecting and upholding those rights:

Right to Access

You can find out and view exactly what information we hold about you.

Right to Rectification

You can request corrections to any inaccurate or outdated information.

Right to Erasure

Under certain conditions, you can request that your data be deleted.

Right to Restrict Processing

You may request that use of your data be restricted while a matter is under investigation.

Data Portability

You can download your data in a standard, portable format.

Right to Object

You can object to marketing or profiling at any time.

To exercise these rights, email us directly: support@shubhowin.bet — We typically respond within 30 days.

9 Data retention period

Shubho Win does not retain your data longer than necessary. Retention periods vary depending on the type of information:

  • Account Information: For as long as your account is active, and for 5 years after closure (for legal compliance).
  • Transaction Records: 7 years — mandatory under financial regulations.
  • KYC documents: 5 years after account closure.
  • Support Chat Logs: 2 years.
  • Server logs: 90 days.
  • Marketing information: Deleted immediately upon unsubscription.

Once the retention period expires, data is securely deleted or anonymized.

10 Protection of Minors' Data

Shubho Win strictly prohibits anyone under the age of 18 from creating an account or using the platform. We do not knowingly collect any data from minors.

Date of birth is verified at registration and age is confirmed through the KYC process. If we become aware that any minor's data has been collected, we immediately close that account and delete the information.

If you believe a minor is using our platform, please support@shubhowin.betto let us know.

11 Policy Changes

Shubho Win may update this Privacy Policy from time to time. When changes are made:

  • Updates will be posted on this page with a revised date.
  • For significant changes, a notification will be sent to your registered email address.
  • Continued use of the platform after any changes takes effect will be considered your acceptance of the updated policy.

We recommend reviewing this page regularly to stay informed about the latest policy.

12 Contact Us

For any questions, complaints, or requests regarding this privacy policy, please get in touch:

Email: support@shubhowin.bet
Response Time: Typically within 24–72 hours
Working Hours: 7 days a week, 24 hours a day

We take every concern seriously and do our best to resolve it as quickly as possible.

Our Commitment

Why your data is safe with Shubho Win

We don't just talk — we protect your privacy through technology and policy.

Banking-grade encryption

All your data is protected with 256-bit SSL/TLS encryption — the same technology used by the world's leading banks. Security is applied at every level, from data transfer to storage.

Strict KYC verification

Every account goes through identity verification. This protects your account from fraud and ensures no one else can register under your name.

Data is never sold

Shubho Win never sells your personal data to third parties. Our business model does not rely on selling your data — we focus on delivering quality service.

GDPR-compliant policy

Our privacy policy is built to international GDPR standards. You have clear rights over your data — you can view, correct, or delete it at any time.

Regular Security Audits

Independent cybersecurity experts regularly audit our systems. Any vulnerabilities are identified and resolved promptly — before users are affected.

Transparent Data Use

We are clear about why your data is being used. No hidden terms — what we say is exactly what we do. Transparency is a core value at Shubho Win.

Start gaming safely

Your data is secure — start playing now

Your privacy is fully protected at Shubho Win. Register with confidence and start your gaming journey on a platform you can trust.

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